FAQ
Frequently Asked Questions
How do I register for an account?
Visit our registration page to sign up. Provide your email, set a password, and follow the prompts to get started. Page - Registration: https://beta.itwrites.ai/auth/sign-up
How do I purchase a subscription?
Subscriptions can be purchased by navigating to the Subscription Settings page. Select a plan that suits your needs, whether monthly or yearly, to begin accessing our services. Page - Subscription Settings: https://beta.itwrites.ai/settings/subscription
What happens if I run out of credits?
If you exhaust your credits, you can either wait for your subscription to renew at the start of the next billing period or purchase an additional subscription to immediately restore your credits.
Do credits roll over to the next period?
No, credits do not roll over. They expire at the end of your billing cycle and coincide with the renewal date of your subscription.
How do I make an API call?
Use your API key found in the Organization Settings. Include this key in the header of your requests as 'x-itwrites-token: YOUR_API_KEY' when calling our API endpoints. Page - Organization Settings: https://beta.itwrites.ai/settings/organization
What should I do if I encounter an error?
Consult our API Error Codes page for an explanation of the error and suggested troubleshooting steps. Page - API Error Codes: https://beta.itwrites.ai/documentation/error-codes
How can I report a bug or technical issue?
Report any bugs or technical issues through the helpdesk feature on your dashboard or by contacting our support team directly at support@itwrites.ai.
How can I upgrade my subscription?
Upgrade your subscription by visiting the Subscription Settings page and selecting a plan that offers more credits or features as per your needs. Page - Subscription Settings: https://beta.itwrites.ai/settings/subscription
How do I cancel my subscription?
You can cancel your subscription anytime through the Subscription Settings page. Please note that the cancellation will take effect at the end of the current billing period and unused credits will not be refunded. Page - Subscription Settings: https://beta.itwrites.ai/settings/subscription
Where can I get more help?
For additional support, visit our detailed online documentation or contact our support team for personalized assistance.